~80%*
of ticket steps handled
without a human
12
node types to model
any real process
5+
tools replaced by
one workspace
$0
to start — automation
free forever
Before & after
Four steps. Two of them yours.
Nothing disappears — the same work happens either way. What changes is who does it.
| The step | Today | With RouteWrk |
|---|---|---|
| Read it and sort it | TodayYou~15 min | With RouteWrkYouOne click |
| Send it to the right person | TodayYou~10 min | With RouteWrkRouteWrkAutomatic |
| Chase for the reply | TodayYou~5 min, spread over 2 days | With RouteWrkRouteWrkAutomatic |
| Review and approve | TodayYou~30 min | With RouteWrkYouOne tap |
| Your time | Today~1 hr | With RouteWrk~1 min |
Hands-on minutes for a single request of the kind shown above — illustrative of how the work is structured, not a measurement of customer results.
The difference
Stop being the bottleneck.
Most people spend half their day doing things a computer could do — sending the same emails, following up, chasing approvals. RouteWrk does it for you.
NO MORE
"Who's handling this?"
Requests flow automatically to the right person or step. No agent queues, no dropped balls, no one waiting for someone else to move first.
NO MORE
Doing the same thing twice.
Your job shouldn't feel like copy and paste. Set up the flow once and every future request runs it automatically — without you touching it.
WITH ROUTEWRK
You approve. It handles the rest.
When something genuinely needs your judgment, you get a single notification. One tap and it keeps moving. That's all you do.
How it works
Every request takes the same path.
One arrives, your flow runs it, and it stops at you only for the part that needs a person.
Unrouted
Tickets
Work Orders4
Drop to route here
IT Helpdesk2
Drop to add ticket
Sales Pipeline3
Drop to add ticket
Drag an unrouted email onto a workspace and it becomes a ticket already running that workspace’s workflow — no retyping, no copy-and-paste between tabs.
Node library
Trigger
▶Manual
▶Automation
Logic
⑂Branch (IF/ELSE)
⑃Switch
⏸Wait / Delay
↩Loop / Retry
Gates
✓Approval Gate
☑Checklist / Merge
✉Await Reply
Action
↗Send Email
↗Reply Email
↗Update Fields
↗Status Change
Resolve
■Resolve & Close
Advanced
⇄Cross-Workflow Trigger
⬡Group
Trigger
⑂Branch (IF/ELSE)
Urgent?
☑Checklist / Merge
Work verified
■Resolve & Close
Done
↗Send Email
Standard lane
The real builder: drag a step in from the node library, connect it up, and the exception path peels off onto its own line.
Approve Vendor Quote2
ApprovalLeaking faucet — Unit 4B
$480 · Ace Plumbing
Boiler service — Unit 9
$1,250 · Northside HVAC
Reply Review — Await Vendor1
Reply reviewHVAC service call
Vendor replied · needs a look
Work Verified1
ChecklistRoof inspection
2 of 3 tasks done
These columns are generated from your workflow’s gates — you can’t type them by hand, and every card sitting in one is a ticket that stopped for a person.
Everything in one place
A whole ops stack, built in.
Visual workflow builder
Drag, drop and connect nodes to map any process. Twelve node types cover triggers, branches, approvals, waits and more.
Smart routing inbox
Incoming email lands in one triage queue, not a shared mailbox. Fuzzy matching suggests the ticket or workflow it belongs to — you route it in a click.
Pipeline boards
Every ticket waiting on you, grouped by stage — approvals, checklists and reviews on one board, no digging through inboxes.
Dashboard & Analytics
See how your workflows are actually performing. Spot bottlenecks, track resolution times, and find exactly where to make changes.
Cross-workflow events
Let one process trigger another. A finished work order can spin up an invoice in your AP workspace — automatically.
The whole job on one screen
Every email, reply and internal note on a single timeline, the people involved, and the approval it is waiting on. Replies go out from your real Gmail or Outlook address, in the thread the customer started — not a noreply@ robot.
Built for any process
If it has steps, RouteWrk runs it.
The same canvas handles wildly different work. Three processes it runs out of the box:
Work orders
Branch by trade, email the vendor, await confirmation, and close the loop — without a dispatcher babysitting the queue.
Invoices & AP
Validate and code the GL, flag amount variance, route for approval, and schedule payment — with approvals only where they belong.
Leads & intake
Capture the details, screen against your criteria, send outreach, and park hot leads for a person to decide on.
Based on the example approval workflow shown above, in which five of its six steps run automatically and one waits for a human decision (5 of 6 ≈ 83%). This describes how a workflow is structured in RouteWrk — it is not a measurement of customer results. Your own workflows will differ: a process with more approval gates or checklists needs more human input, one with fewer needs less.